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Effective Date: August 29, 2025
At Heeba Wellness, we aim to ensure your orders are delivered safely and promptly. We manage all shipping and logistics on behalf of our partnered sellers using trusted third-party courier services.
1. Shipping Management All orders placed on heebawellness.com are processed and shipped by Heeba Wellness, even if the products are sold by third-party vendors on our platform.We partner with reliable logistics providers to ensure timely delivery and proper handling of your wellness products.
2. Shipping Time frames Order Processing Time: 1–2 business days (excluding weekends and holidays)Estimated Delivery Time: 3–7 business days depending on your location and courier availabilityRemote or out-of-serviceable areas may experience longer delivery times.You will receive a tracking number via email or SMS once your order has been shipped.
3. Shipping Charges :Shipping charges (if any) are calculated at checkout based on product weight, size, and destination.Free shipping may be offered on certain products or promotions – this will be clearly mentioned on the product or checkout page.
4. Delivery Partners We work with established third-party logistics providers for domestic shipping. While we coordinate and manage the shipping process, Heeba Wellness is not directly responsible for delays caused by the courier service due to unforeseen circumstances such as:Natural disasters Strikes or transportation issues Government restrictions or holidays
5. Delivery Address Accuracy Please ensure your shipping address and contact details are accurate at the time of placing the order. We are not responsible for delays or losses due to incorrect or incomplete address information.
6. Order Tracking Once your order has been dispatched, you will receive tracking details via email or SMS. You can use this to monitor the status of your shipment through the courier’s website.
7. Missing or Damaged Orders If your order is missing, delayed beyond the standard delivery window, or arrives damaged:Contact us immediately at 9886789866 Share your order number and issue details Our team will coordinate with the courier partner to resolve the issue promptly
8. International Shipping Currently, we only ship within India. We do not support international shipping at this time.
9. Contact UsFor any shipping-related questions or concerns, please contact:📞 Customer Support: 9886789866🕒 Support Hours: 9:00 AM – 7:00 PM, Monday to Saturday🌐 Website: www.heebawellness.comThank you for shopping with Heeba Wellness. We’re committed to ensuring your wellness products reach you smoothly and efficiently.